iTop CentOS Installation

Key Features of iTop

iTop stands for IT Operation Suite. It is a customizable ITSM (IT Service Management) and CMDB (Configuration Management Database) web solution. Below are the summary of key features:

1. Customizable ITSM and CMDB Solution:
   • iTop is a web-based solution designed to be customizable to fit internal processes.
   • It aids in delivering improved IT services by adapting to specific organizational needs.
     
     
2. CMDB Data Model:
   • The core of iTop is the CMDB data model, which serves as a repository.
   • This model is modifiable and extendable, allowing for the recording of technical, functional, and organizational components and relationships within an information system.
     
     
3. Complex Infrastructure Management:
   • iTop is designed to manage the complexity of shared infrastructures.
   • It provides the ability to analyze the impact of incidents or changes on various services and contracts.
     
     
4. Created by Experienced IT Professionals:
   • Developed by experienced IT service professionals, indicating that the tool is likely designed to address real-world IT service challenges.
     
     
5. Collaborative Tool:
   • iTop is described as a collaborative tool, suggesting that it facilitates teamwork and communication within an IT environment.
     
     
6. Community Version and Extended Packages:
   • There is a free community version of iTop that is not limited in its use.
   • Extended packages with more specific features are available, building upon the core functionality provided in the community version.
     
     
7. Response Efficiency:
   • iTop is highlighted as a tool that enables better and faster responses to incidents or changes, emphasizing its practical utility in IT service management.
     
     

In summary, iTop is a versatile ITSM and CMDB solution that addresses the challenges of managing complex IT infrastructures. Its customization options, collaboration features, and ability to analyze impacts make it a valuable tool for IT service professionals.

In this tutorial we will see how to install itop on Ubuntu. installations required steps mentioned below, please follow the steps as is or you can follow the video instructions attached.

Step-1: Install Apache Server

yum install httpd
systemctl restart httpd

Step-2: Install Mariadb

vi /etc/yum.repos.d/MariaDB.repo 

[mariadb] 
name = MariaDB 
baseurl = http://yum.mariadb.org/10.1/centos7-amd64 
gpgkey = https://yum.mariadb.org/RPM-GPG-KEY-MariaDB 
gpgcheck=1 

//save the file 

:x 

yum install MariaDB-server MariaDB-client 

systemctl start mariadb 
systemctl enable mariadb 
systemctl status mariadb

Now, Configure Mariadb with security settings

mysql_secure_installation

Step-3: Installing PHP 7.2 on CentOS 7

yum install epel-release yum-utils 

yum install http://rpms.remirepo.net/enterprise/remi-release-7.rpm yum-config-manager --enable remi-php72 

yum install php php-mysql php-mcrypt php-xml php-cli php-soap php-ldap php-gd php-zip graphviz

Set Some recommended parameters at php.ini 

vi /etc/php.ini 

file_uploads = On 
upload_max_filesize = 20 
max_execution_time = 300 
memory_limit = 256M 
post_max_size = 32M 
max_input_time = 90 
max_input_vars = 5000 
date.timezone = Asia/Dhaka 

//save the file 

:x

Step-4: MySQL Preparation

mysql -u root -p 

> create database itop character set utf8 collate utf8_bin; 
> create user 'itop'@'%' identified by 'Munna123'; 
> grant all privileges on itop.* to 'itop'@'%'; 
> flush privileges; 
> quit; 

vi /etc/my.cnf 

max_allowed_packet = 50M 
innodb_buffer_pool_size = 512M 
query_cache_size = 32M 
query_cache_limit = 1M 

//save the file 

:x

Step-5: Download the Latest iTop From Sourceforge

cd /var/www/html
wget https://sourceforge.net/projects/itop/files/itop/2.6.1/iTop-2.6.1-4463.zip
unzip iTop-2.6.1-4463.zip
chown -R apache.apache itop
chmod -R 755 itop

Step-6: Now Browse iTop From the Browser

http://ticket.mailserverguru.com/itop
Or,
http:// [IP] /itop

Now, Follow the Screens to finalize the iTop Installations.